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Customer Service
Tuesday, March 2, 2010 “Some companies make the customer dream, in others customer service is routine, and some treat the clients as to never see them return…”. 
Teleperformance launches operations in Costa Rica Wednesday, January 13, 2010 Teleperformance, the # 1 global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San José, Costa Rica. 
Costa Rica: $2.5 Million in Call Center Monday, December 14, 2009 U.S. company Motif, a provider of research and customer care services, will start operating in the country in January. 
Panama: Contact Center Calls Down 15% Monday, November 30, 2009 In November contact centers received 15% less calls than the same period of 2008. 
Avon Centralizes Customer Service in Guatemala Thursday, November 12, 2009 Avon hired call center provider Digitex, to handle its customer service operations in Central America. 
Banking Requirements in Costa Rica Tuesday, October 13, 2009 High fines for banks who don't comply with "Know your client" policies have forced them to demand absurd requisites from customers. 
Guatemalan Call Center To Hire 500 Workers Thursday, July 23, 2009 24/7 Customer will double its operations during this year, adding 500 people to their current workforce of 900. 
Monday, June 22, 2009 Amazon’s customer service call center for Latin America will increase its payroll by 100 people before the end of 2009. 
Costa Rica: Call Centers Open 600 Positions Monday, June 15, 2009 The companies Stream, AEGIS, Amadeus, the ICT Group, and ACE are looking for 600 people with high levels of English and immediate availability. 
Cutting Costs Without Affecting Customers Wednesday, June 3, 2009 The objective is to reduce costs wherever possible, while avoiding giving customers reduced service or product quality. |
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