Q Group Ventures into Process Outsourcing

With a $ 5 million investment, Q Group has entered the business process outsourcing industry.

Thursday, January 27, 2011


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"In the first years of this new business line, they have consolidated as a service company through the implementation and operation of the technological platform in the various companies of the group and the next step, which they are taking now, is to open the regional market." said Elsalvador.com.

The director of the Shared Services Centre (CSC), Alejandro Giuliodori, added "We are opening the market in what is called BPO or Business Process Outsourcing model, which is the next step: To provide outsourcing services to external companies with a latest generation platform, under ISO standards and using SAP technology."

More on this topic

BPO Firm Opens in El Salvador

April 2009

With an investment of less than $1 million, the Wallenius Wilhelmsen Logistics Company began operations in the country.

The company, which specializes in BPO (Business Process Outsourcing), has 30 job openings and it expects to have a staff of 50 people by the end of the year.

Amway Opens Service Center in Costa Rica

November 2010

The direct sales company invested $2 million to open a service center.

The first shared service center for the Americas will provide financial and accounting services for the region and in its first two years of operation will generate 160 direct jobs.

"This is the company's first venture into the shared services market and with near-shoring outsourcing", reported newspaper La Prensa Libre.

New Sykes Operations Center in Costa Rica

January 2012

Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.

The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.

"This is believed to be the first contact center in the country operating south of the metropolitan area.

Good Prospects for Call Center Industry in Guatemala

August 2011

Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.

The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.

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