Panasonic Central America get service quality certification

INTECO certified the company's service quality management for Costa Rica, Guatemala and El Salvador, in accordance with ISO 9001:2000 Standards.

Friday, September 26, 2008


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Quality in the production process as well as in customer service for Panasonic Central America were at the highest level and obtained the ISO 9001:2000 certification for its operations in Costa Rica, Guatemala and El Salvador.

The ISO 9000:2000 Quality Management Systems Certification was granted by the Institute of Technical Standards of Costa Rica (INTECO) as an extension of the certification already obtained by Panasonic in Costa Rica and for the first time in the other two countries.

"At Panasonic Central America it is an honor to be able to ensure and provide quality in all of our processes, even customer services; having obtained the INTECO certification for the entire region allows us to ensure that we are offering the best service, that we continue to improve and meet our corporate objectives regarding quality," Hideyuki Kageyama, President of the company, said.

More on this topic

Business and Quality Management

May 2012

The implementation of a quality system should begin with a review of company operations for comparison with the model suggested by ISO 9001:2000.

Following the adoption of a quality management system (QMS) a reliable and effective team will have to be formed to analyze the company’s management and establish the activities to be carried out according to the QMS selected.

Regulations on Food Production in Costa Rica

February 2014

Technical regulations on the "General Principles of Good Food Manufacturing Practices" have been updated.

In December 2013, the Institute of Technical Standards of Costa Rica (Inteco) updated and approved a tool which establishes the controls and requirements for all processes in the food manufacturing chain.

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