The report entitled "#Hotelfacts or how to add value to a hotel stay", summarizes the research in the form of some recommendations that any hotel can apply to aspects directly related to improving the customer’s experience, and to help to increase competitiveness.
Clear trends in five areas
#Hotelfacts results are based on the opinions shared by Twitter users using this tag, and can be divided into five major areas.
- Equipment and facilities
- Internal processes associated with the use of the facilities
- F & B (Food and Beverages)
- Customer Experience
The report details the main areas where customers find the service they receive satisfactory or unsatisfactory.
More on this topic
"For every cup of coffee sold at $3 in U.S. stores, just $0.03 goes to producers in Latin America" (Cuentos Chinos, Andres Oppenheimer).
An article by Daniel Calvo in Elfinancierocr.com reports on how the opening of the first Starbucks in Costa Rica has restated an old theme: "Should we be satisfied with being only grain suppliers?"
A decrease in exports of agricultural and industrial goods and rising imports of value-added goods reflect the country's transformation towards a service economy.
In the first five months of the year imports of agricultural and industrial goods grew by only 3.3% compared to the same period in 2013, while imports of consumer goods composed of non-durable goods (food), semi durable goods, housewares and fuel , increased by 9.3% in the same period.
The National Council for the Micro, Small and Medium Enterprise (CONAMIPYME) will centralize efforts to industrialize SMEs.
Commerce Minister Orlando Solórzano announced that $190 million from a program called PROMIPYME will be invested in technical assistance, to help SMEs add more value to their production.
Other countries produce chocolate with cocoa exported by Nicaragua.
Business operators are complaining about a lack of incentives for the production of chocolate, while there is institutional support for export of raw cocoa, without added value.
Elnuevodiario.com.ni reports that the president of the Momotombo Chocolate Factory, Carlos José Mann notes that "Nicaragua has few incentives to export chocolate and more promotion is given to the sale of cocoa as a raw material for other countries to produce chocolate. "