How to Add Value to a Hotel

A report by the Instituto Tecnológico Hotelero summarizes the main areas that travellers use to qualify a hotel as good or bad.

Thursday, June 14, 2012

The report entitled "#Hotelfacts or how to add value to a hotel stay", summarizes the research in the form of some recommendations that any hotel can apply to aspects directly related to improving the customer’s experience, and to help to increase competitiveness.

Clear trends in five areas

#Hotelfacts results are based on the opinions shared by Twitter users using this tag, and can be divided into five major areas.

- Technology
- Equipment and facilities
- Internal processes associated with the use of the facilities
- F & B (Food and Beverages)
- Customer Experience

The report details the main areas where customers find the service they receive satisfactory or unsatisfactory.

More on this topic

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For two years there has been a downward trend in exports in the food sector. In 2013 it reported $1.449 billion, while 2014 $1.441 billion was reported.

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