In its new facilities, the multinational corporation offers tech support and outsourcing services. It employs 145 workers, and has generated an additional 100 indirect jobs.
From Laestrella.com.pa: "Additionally, a technology training center will be built in Panama, after an agreement was signed with the Vocational Training Institute for Human Development and the Technological University of Panama".
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Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd.
The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment.
"This is believed to be the first contact center in the country operating south of the metropolitan area.
During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.
From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):
Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.
Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.
For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).
With an investment of $3.5 million, the company extended its telemarketing and collection management segment services.
Exceltec is a company that provides information technology and business process outsourcing services. It will hire 111 employees between June and December 2009 to expand its telemarketing and collection management service operations.