In its new facilities, the multinational corporation offers tech support and outsourcing services. It employs 145 workers, and has generated an additional 100 indirect jobs.
From Laestrella.com.pa: "Additionally, a technology training center will be built in Panama, after an agreement was signed with the Vocational Training Institute for Human Development and the Technological University of Panama".
During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.
From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):
Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.
Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.
Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.