Guatemala: $3 Million in Call Center

On Friday, Transactel will inaugurate its fifth call center facility in the country.

Wednesday, September 30, 2009

Located in Quetzaltenango, it will hire an initial 150 workers, expecting to increase its payroll to 550 in the medium term. It will provide customer support from three U.S. companies.

From "'We could create one thousand additional jobs, if more people spoke English', said Guillermo Montano, Transactel manager".

More on this topic

New Transactel call center in El Salvador

January 2009

Transactel, a corporation with Guatemalan and Salvadoran capital, made an investment of $2 million in the new center of operations. reports that "In his speech, the Transactel CEO said that they were proud to inaugurate the second center of operations which will provide jobs to an initial 450 bilingual employees, especially young people between 20 and 24 years, thereby contributing to the economic development of the country.

Transactel Enlarges Salvadoran Facility

April 2010

The outsourcing company invested $5 million in the facility, which will start operating on May.

Transactel will also enlarge its payroll by hiring 400 additional employees.

Human Resources Manager Jaime Vilá told “those employees managing bilingual accounts should have an 80% English level”.

Transactel to open new call center in Guatemala

August 2008

Transactel would open a call center in the Province of Quetzaltenango, in the next few months.

Mario López, manager of commercialization of Transactel explained that he has already conducted an exploratory mission, in order to get to know Quetzaltenango and to ascertain the number of qualified workers in the area.

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

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