Exceltec is a company that provides information technology and business process outsourcing services. It will hire 111 employees between June and December 2009 to expand its telemarketing and collection management service operations.
Journalist Carlos Cordero wrote for Elfinancierocr.com: "To provide these services (telemarketing and collection management), a division with 23 employees was started with an initial investment of $700,000 in 2008. It currently has five clients in the banking and telecommunications sectors. The firm maintains software development and information technology outsourcing operations."
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Over the next two years, the services multinational, IBM, plans to go from 800 to 2,000 workers in Costa Rica.
The company will hire both professionals and students who are close to completing their studies in Administration, Finance, Human Resources, Marketing, Engineering, Economics and Accounting.
A new global services center will attend Panama and several Latin American countries.
In its new facilities, the multinational corporation offers tech support and outsourcing services. It employs 145 workers, and has generated an additional 100 indirect jobs.
From Laestrella.com.pa: "Additionally, a technology training center will be built in Panama, after an agreement was signed with the Vocational Training Institute for Human Development and the Technological University of Panama".
The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.
Aegis expands its footprint in Costa Rica
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900-seat contact center provides for growing client engagements
Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.
For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).