Business and Quality Management

The implementation of a quality system should begin with a review of company operations for comparison with the model suggested by ISO 9001:2000.

Monday, May 21, 2012

Following the adoption of a quality management system (QMS) a reliable and effective team will have to be formed to analyze the company’s management and establish the activities to be carried out according to the QMS selected.

"This team should make a diagnosis to determine to what extent its daily operation meets the requirements of the standard, to know the distance between the current management of the organization and management model proposed by ISO 9001:2000, its possible to find on the internet tools that can facilitate this work", writes the consultant Esteban Artavia in

The way forward has 4 stages, according to the Deming circle of continual improvement: plan, do, check and act.

More on this topic

Panasonic Central America get service quality certification

September 2008

INTECO certified the company's service quality management for Costa Rica, Guatemala and El Salvador, in accordance with ISO 9001:2000 Standards.

Quality in the production process as well as in customer service for Panasonic Central America were at the highest level and obtained the ISO 9001:2000 certification for its operations in Costa Rica, Guatemala and El Salvador.

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